Another unsolicited customer email that I received today….(which, even after a red-eye to Boston puts a smile on my face).
I wanted to personally thank you for your companies continued support and the new release we have received. The SLA creation time has been cut from hours to minutes and the segmentation by account was a home run.
Your blog is also an excellent example of personalizing a company to its customers and prospects, great idea.
Im going to try to make it to one of the Nimsoft conferences either in Chicago or SF depending on my schedule.