Archive for April, 2008

Three bosses

Wednesday, April 30th, 2008

For those of you that think that being the CEO means that you don’t have a boss, you need to think again. I actually have 3 sets of constituents that I “serve”.

Those are our customers, our employees and our investors.

We do a great job of keeping our customers happy with the highest satisfaction ratings in the business.
Our investors love us right now (have you seen our results?)
But what about our employees?

I’m pleased to tell everyone that we have just been voted one of the Best Places to Work in the San Francisco Bay Area. We came in #12 in total, across thousands of eligible companies – truly an amazing achievement.

Thanks to everyone that participated in this award, and for all those individuals that are currently working for a competitor of ours….if you’re good enough and you’re customer focused enough, then we’re recruiting.

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More sales and tech training

Friday, April 25th, 2008

Just finished up the sales and tech training for the US – great energy and confidence throughout.

We’re having a good April so far, quite a few new customers and new contracts.

Integration work has started between pieces of Indicative and NimBUS – we’re hoping to get the first pieces into customer hands this quarter – probably looking at GA in July, but it’s one of those things that we don’t know exactly until we get into the work in depth.

On the road again, visiting with a couple of big customers tomorrow and then back home Los Gatos for Friday night cocktails – can’t wait!

Back in Europe

Thursday, April 17th, 2008

In Europe this week for sales and technical training.

It’s amazing to feel the energy in the room – the sales team are buzzing – we are beating competitors on a regular basis, they are excited about the Indicative acquisition and ready to take on the world. Stories coming out of some of our competitors is that they are struggling and we’re getting many of their sales execs approaching us for positions.

Looks like we will be announcing 69% growth in Q1 2008 versus Q1 2007, and 27 brand new name customers – and that’s before adding Indicative.

Tremendous momentum – all built on delivering incredible value to our customers.

Funny….

Tuesday, April 8th, 2008

We’ve had tons of press coverage today from the announced merging of Indicative and Nimsoft. All of it positive, everyone loving what we’re doing “It’s about time someone stood up to the big guys”.

One comment that I found particularly amusing was

?Nimsoft?s positioning of itself as a smaller company that can somehow uniquely take on the biggest jobs or the ?big boys? in the field; well, it?s amusing, and it?s good to see they have big aspirations,? XXXXX said. ?And we do see smaller firms able to displace bigger ones in selected situations. But Nimsoft versus the ?Big Four? is, shall we say, quite the stretch.?

Not sure that I need to respond to this apart from to say, just wait and see. I understand your skepticsicm – after all, who wouldn’t be? Did anyone believe that Salesforce (David) would disrupt Siebel (Goliath?). Anyhow, we will prove this in the same way that we have always done which is with customer wins.

I am reminded of a quote from Mohandas Gandhi…

“First they ignore you, then they laugh at you, then they fight you, then you win.”

Has the laughing stopped yet?

The news….

Tuesday, April 8th, 2008

Well, the marketing people got me. They said that I wasn’t allowed to talk about this until today – this time I had to listen to them.

Anyhow, today, Nimsoft is announcing that it is acquiring Indicative Software of Ft Collins, Colorado.

This will turn out to be an extremely important development in the Performance and Availability Monitoring market. Why is that?

Simply because nobody, and I mean nobody, is mounting a meaningful challenge against the cost and complexity of the large incumbents. Sure…their are plenty of point solutions out there but how many companies can truly say that they address all of the disciplines of performance and availability monitoring, can do so in a heterogenous environment and with the scalability and reliability demanded by some of the largest IT environments in the world as well as being simple enough for small and medium sized environments.

Leading analysts define the disciplines that make up Performance and Availability Monitoring as:

Network Monitoring
Server Monitoring
Database Monitoring
Application Monitoring
End User Response Time Monitoring
Service Level Monitoring
Business Service Management

Nimsoft already covered most of these extremely well, but there are two major areas being added with the Indicative products. First – “passive” end user response time monitoring. Not just the ability to issue synthetic transactions but also the ability to watch the “real” traffic from real users and measure the response time of that. I’ll blog another time about when to use passive and when to use active/synthetic – but they are for solving different issues and we will be able to offer both.

The second area is Business Service Management. We decided that the big guys had had this space to themselves for too long and they needed someone to shake it up a little by providing easily implemented and easily managed products with a low cost of ownership. We intend to make Business Service Management “within reach” just as we have done with the other disciplines.

This deal is a huge win for both Nimsoft and Indicative customers. We will continue to support and develop both products and all customers will benefit from our ability to re-use technology from one product in the other (e.g. the Best in Class agent-based data collectors that NimBUS has that we will look to make available to Indicative customers to compliment the existing agent-less capabilities).

Anyhow, today I will be speaking to all our customers and we will be hosting a welcome reception for the former Indicative employees. I am looking forward to both events.

Oh, and before you ask, yes, almost every Indicative employee will be joining Nimsoft. A couple of people won’t but pretty much everyone else will…..we are really looking forward to fighting the good fight together.

Remember….some companies promise….we deliver!

Good to not be a public company right now otherwise….

Tuesday, April 1st, 2008

I couldn’t tell you that we have had yet another amazing quarterly performance. We booked more business today than at any point in our history with many, many deals both with existing customers and new ones.

We did quite a few replacements as well with I believe NetIQ gaining the starring role this quarter as the most replaced product – they are fighting for that crown with HP.

Managed Service business was very strong with multiple new MSPs making commitments to Nimsoft – I don’t have the numbers yet but I suspect the MSP business will have grown as a percentage of our overall revenue. We’re not seeing any economic weakness yet….

And finally, last but not least, I am so happy because tomorrow we welcome on board our brand new VP Marketing who has joined us from another company in this space (I would say competitor but really we don’t compete with them much).

Brian….welcome…..as you know, you’re on your own for the first few days as I take a few days rest in Mexico before we continue redefining the Availability and Performance monitoring space with our upcoming announcements on April 8th.

Margarita time?