Archive for August, 2009

Calling all HP sales reps that actually want to be paid on time…..Nimsoft is hiring

Thursday, August 13th, 2009

Truly amazing. What do people say about sales reps being coin operated? Personally I don’t subscribe to that view but if it is even in a small part true, HP have got problems.
They appear to have issues actually paying their sales reps on time. There have been plenty of stories about this – we have multiple ex-HP sales execs at Nimsoft already and I was speaking to a non-Nimsoft ex-HP rep the other day, and she was telling me how much commission is owed – even months after she had left.

Oh well…..if you are a HP Software sales superstar that wants to be paid on time and you’re good…and I mean really good – then we currently have multiple vacancies in the US, UK and Germany. But….you’ve got to be the best – their is no place to hide at Nimsoft.

Below is the comment from a WSJ reader and the original WSJ article….

Willy, you are correct except for one thing: Hurd already has a mass exodus on his hands, that being of well qualified salespeople who came from companies he has purchased, such as Mercury Interactive. It will only get worse once the economy recovers. Being a veteran of the software industry prior to joining HP in 2003, I was always used to getting paid on time. The same is true for the Mercury reps, along with those from Peregrine, Opsware, and SPI Dynamics. Once these people see what they have to go through just to get paid, and after having to go through it at least on a quarterly basis, they throw up their hands and head for greener pastures. Many have left HP to go to CA, BMC, Nimsoft, and other competitors where they can get paid on time at the end of every month. And it goes far beyond Omega, as the thought process within sales compensation extends to salespeople routinely not getting paid commissions on time, and having to fight for money that they earned throuigh hard, agressive selling while battling with non-sales types in Sales Compensation. When I first heard of Sales Compensation, my initial reaction was “you have got to be kidding me”. Sales Compensation Committees simply do not exist at HP’s competitiors, but try convincing some legacy HP non-salesperson of that. They think that their ridiculous thought processes are standard across the industry, when nothing could be further from the truth.

Original article

H-P Is on Quest to Fix Software Glitch

By JUSTIN SCHECK
Hewlett-Packard Co. urges customers to replace clunky, older technology with cutting-edge H-P systems that make businesses more efficient. But the technology giant itself still runs outdated software that has frustrated some of its employees.
Problems with an in-house system named Omega have kept about 2,000 of H-P’s more than 23,000 salespeople from getting their proper monthly commissions for much of this year, according to current and former H-P employees and recent company emails reviewed by The Wall Street Journal.
Omega calculates commissions for many salespeople in H-P’s business-technology group, which sells back-office computer equipment. But the system, which H-P inherited in a 2002 acquisition, has struggled to handle H-P’s growing mounds of data.
Omega has repeatedly malfunctioned since November, according to company emails which show that some salespeople have waited as long as seven months to get their correct commissions.
H-P has instead given some salespeople monthly payments equal to 60% or 70% of what they would earn for meeting sales quotas, according to the emails. It is common for a salesperson in the group to make more than $150,000 annually, said former employees and executives.
Omega’s glitches affect just a fraction of H-P’s more than 300,000 workers, and there is no evidence it significantly affects H-P’s business.
“You’d be foolish to think people aren’t frustrated,” said Al Chien, a sales executive who left H-P last year and is now at Dasher Technologies Inc., which resells H-P equipment.
H-P has had problems with Omega, a spokeswoman said, elaborating in a written statement: “We are in the midst of transforming every application in the company to rationalize 6,500 systems down to 1,500, but still have work to do.
“Recently, we experienced a glitch with one of those applications, which resulted in delayed compensation for a small percentage of our global sales team,” the statement continued. “We expect to have this resolved shortly and are committed to ensuring that all of our systems operate flawlessly.”
H-P started using Omega seven years ago when it bought rival Compaq Computer Corp., which itself inherited the technology from its 1998 acquisition of Digital Equipment Corp.
“Over the years, H-P has integrated many sales forces and inherited thousands of complex internal systems,” the spokeswoman’s statement said.

Mark Hurd

Such “legacy” computer systems, which get passed down over the years, are a familiar problem among corporations — including technology companies. Since he took over H-P four years ago, Chief Executive Mark Hurd has made a point of telling customers to update old technology. He highlights H-P’s years-long effort to modernize its own systems at a cost of more than $1 billion.
Omega’s delays result partly from H-P’s success: They have worsened as the tech giant has grown. H-P’s revenue soared from $73 billion in fiscal 2003 to $118 billion in fiscal 2008, when it also bought giant tech-services company Electronic Data Systems Corp. H-P’s product lines and sales channels ballooned, creating more data for Omega to digest.

Executives often discussed how to fix Omega, said Bob Bacon, who worked in H-P’s sales operation until last year. They “went to heroic lengths” to improve it, he said.

At a 2008 sales meeting in Texas, a senior vice president of sales, Randy Runk, took the stage and promised salespeople they would be paid on time, said a person who was in attendance. Mr. Runk and others at H-P involved with Omega weren’t available for comment, an H-P spokeswoman said.

H-P tried improving Omega with new software intended to ease how it processes sales data, according to company emails.

But after H-P’s fiscal year closed in November 2008, certain data in Omega were incorrect and incomplete, according to the emails.

By March, the H-P employees were apologizing to the sales force for delays. In subsequent emails this year, executives repeatedly promised to have Omega fixed soon. “We recognize the frustration this causes,” wrote H-P sales operations employee Bob Slaby in April. But each month the problems persisted.

In a May 25 email, Mr. Runk called the problem his top priority. “I know the financial hardship this places on all of you,” he wrote to the sales force. “I regret these chronic and persistent problems with Omega sales compensation.”

On June 8, Mr. Slaby emailed that Omega was finally on track. But four days later, he wrote to say, “The system encountered a production failure that has delayed our progress.” In the meantime, he added, “We sincerely appreciate your patience.”

Write to Justin Scheck at justin.scheck@wsj.com

Printed in The Wall Street Journal, page B2

New retail customer – competed with the BMC, IBM, CA etc

Thursday, August 13th, 2009

Forgot to mention, this particular customer was previously using Nagios.

When we demonstrated Nimsoft to them for the first time the Nagios administrator started using expletives saying that “I can’t believe how I’ve been spending so much time doing all that scripting and administration when we could be using this product and it makes it so easy….”

Another happy customer.

Another new brand name customer

Wednesday, August 12th, 2009

Not sure I’m allowed to quote their name yet but congrats to the latest company to make the switch to Nimsoft.

This is a high end, brand name retailer. I love going downtown Los Gatos (or anywhere else) and seeing all the retailers that are Nimsoft customers.

Yes, yes, yes

Wednesday, August 12th, 2009

We got our guy!

Bottom line, we have a new exec joining the company September 1st – everyone (well those that know this) is excited. Going to really help us step it up.

MSPMentor & MSPAlliance – are you watching?

Global Medical Device Company Selects Nimsoft Monitoring Solution Over Microsoft SCOM

Monday, August 10th, 2009

REDWOOD CITY, Calif.– August 10, 2009—Nimsoft, Inc., the “Big 4” alternative for IT performance and availability monitoring solutions, today announced that a global medical device company has deployed the Nimsoft Monitoring Solution (NMS) for real-time, end-to-end service monitoring of its mission critical applications and underlying IT infrastructure. NMS helps maintain 24 x 7 uptime of customer-facing Internet portals and back-end systems, which are responsible for executing the manufacturing process of its premiere product line.

By deploying NMS to monitor its IT infrastructure, the company is able to reduce downtime and operational expenses, while improving customer satisfaction and maximizing revenue opportunities. With Nimsoft, the company has greater visibility into trouble areas, and can be proactive in addressing issues before they affect business operations.

Until recently, the IT department was using a variety of open source and off-the-shelf point tools to monitor different parts of its infrastructure. However, these solutions did not provide a holistic picture of the infrastructure and they required skilled personnel to manage them. The lack of integration between tools put the team in a very reactive—not proactive—mode.

The IT team did a head-to-head comparison of features and functionality between multiple vendor tools, including Microsoft SCOM monitoring tools. The Proof of Concept, conducted at the company’s location in California, convinced the IT team to choose Nimsoft.

One big advantage of the Nimsoft solution is how easily it monitored and integrated with the company’s heterogeneous environment, consisting of multiple server platform operating systems, as well as different database platforms and applications. According to the company’s senior director for Global IT Operations, “Microsoft’s monitoring product was very Microsoft-centric. If you wanted to monitor non-Microsoft components, you had to buy and add in third-party plug-ins. With Nimsoft, you only need one product.”

Complete solution with customizable dashboards enhances visibility
Nimsoft delivers complete monitoring capabilities for the entire IT infrastructure, both physical and virtualized. Since implementing NMS, the company has streamlined its monitoring significantly while gaining greater visibility into real time and historical issues. This visibility enables the IT team to save money and resources by taking a more proactive approach to addressing network issues, before they wreak havoc on the network.

End User Response Time monitoring helps the IT team deliver superior customer service by addressing user issues with customer-facing applications in real time. With less downtime and less time spent investigating issues, the IT staff can re-focus their efforts on revenue-generating activities. Additionally, the company has minimized the complexity of its monitoring approach by replacing multiple open-source and off-the-shelf point products with a single, integrated platform for end-to-end IT infrastructure monitoring.

“Our customers are interested in minimizing costs without sacrificing availability and performance of their networks,” said Gary Read, Nimsoft President and CEO. “They want a single product to cover their entire environment, one that’s easy to use and consistent. Nimsoft provides a clean, integrated, full-function solution and optimal user experience, so that IT departments can focus on core competencies and not worry about managing complex monitoring tools.”

The solution has been so successful in improving network reliability and increasing customer satisfaction, the company is now incorporating it into its QA and engineering divisions, and will soon be rolling out the solution into its major international offices.

I'm seriously excited

Sunday, August 9th, 2009

We are closing in on a tremendous addition to our executive team. Hope that we can get an acceptance this coming week – will really help us to step it up a few notches.

LaLa

Friday, August 7th, 2009

Off work today (in theory). In LA for the weekend having fun. Restaurants and bars are already booked!

Looks like a tremendous Nimsoft week next week. Some very large customers about to come on board – 2 in particular that would both be our new largest.

We just had a national retailer come on board yesterday and a search engine provider a few days before.

Main issue right now? Hiring people…more open positions than we know what to do with – takes a lot of time to find the really good people.

Another interesting week

Thursday, August 6th, 2009

So far this week…

Sunday – kids went to Italy for 10 days – tough life!

Monday – migraine, couldn’t work much although got a lot done in the evening

Tuesday – interesting M&A proposition to be thought about plus day one of US sales training

Wednesday – negotiations on a possible new record deal for the company plus day two of sales training

Thursday – reviews with all US sales team + customer meeting + marketing launch meeting

Friday – day off – going to LA for the weekend with friends

Anyone see the BMC results? Not good. Significant reduction in bookings from last year and…anyone notice that maintenance declined year on year? Sounds like customers are going elsewhere.

Still a tough economy.