Archive for December, 2009

Merry Christmas and Happy Holidays – why Nimsoft is different

Friday, December 25th, 2009

Look at the email that we just received yesterday from one of our customers. This is a leading national retailer that I’m sure many of us have shopped at in the run up to the holiday season.

Have a great holiday!

Just wanted to throw out a big thank you. XXX and especially the support team guys XXX, and others I know I can’t remember.

I’ve lost count of how many times you all have helped us with our new roll out. Which is going very well!

The outstanding customer support combined with the outstanding product is a super duper bonus I have not ever experienced before!

Nimsoft customer 1&1 unveils cloud server

Wednesday, December 23rd, 2009

As published by Tier1 today….

Hosters continue to launch cloud infrastructure offerings. While the managed and dedicated hosters have been the most active in this space, mass-market hosters focused on shared hosting are moving into this game as well. A name synonymous with shared hosting, 1&1, is the latest, launching a dynamic cloud server.

Not all the details are available right now (we have put in a request) but dynamic cloud server looks to be a virtualized server, running on both Linux and Windows, that customers can build themselves with a sliding rule. This sliding rule allows customers to choose how many CPU cores, hard disk space and memory their virtual server will need. The price is scaled accordingly. The server is elastic, allowing customers to adjust it up and down as required. The Parallels Plesk Panel is pre-installed. This is not meant to be a seamlessly scalable cloud infrastructure like Cloud Sites or GoDaddy’s beta grid hosting platform (though it is still not clear what this cloud is going to look like).


Thank you to all our suppliers

Wednesday, December 23rd, 2009

Thought it was worth posting a quick thank you to all our suppliers throughout the year (and the ones that are trying to sign contracts with us in the next few days). You’ve been great and, as much as we squeeze you on price, that doesn’t mean we don’t love you.

But, I’ve got to get them to stop sending us chocolates, cookies, brownies, candies…..I am getting fat, in fact I’m sure I’m not the only one. I just can’t resist when that chocolate is sitting there in our break room. And, I’m not working out because I’m under the usual end of quarter stress – hence typing blogs at 5am.

No wonder gyms do such good business in the new year. My treadmill certainly needs to see the bottom of my running shoes again soon. I actually love running but hate not being productive. How can I work while on the treadmill? I will take any ideas that you’ve got.

PS For any Nimsoft employee that is wondering…I don’t think Big Blue will be showing up at kickoff this year. I’ve heard he’s is too old and fat….can’t see it myself though :)

Big day in the US today

Monday, December 21st, 2009

Congratulations to our two newest customers in the US today.

Both of the new customers are big, brand named companies and as such, I cannot mention their names without getting their approval first.

One of them is a Fortune 50 company – continuing Nimsoft’s march onwards and upwards.

We’ve still got lots more customers to welcome before the clock strikes midnight on December 31st – I was hoping to get a couple of days off with the kids next week but somehow I doubt that is going to happen.

I’ve still got to buy their Xmas gifts.

Automation….maximizing margins in hosting services and cloud…drive it all from the CMDB

Sunday, December 20th, 2009

I cannot mention the customer name because I don’t have permission for this, but thought I’d share an email that I received from one of our SEs on Friday…..good stuff.

Since XX purchased NMS in September 2009 we have been working together to build the platform that will allow them to roll out NMS to their full estate of 25,000 servers. As XXX is a major hosting provider this estate is always growing and new servers are deployed on a continuous basis. The cost of deployment must be kept to a minimum in order to maximize the revenue margins of their hosting business. At the same time, the whole estate has to be accurately recorded in their configuration management system.

To achieve these objectives the team designed a deployment model that tightly links the configuration management database (CMDB) system to Nimsoft in such a way that all configuration of NMS is driven from the CMDB system.
When servers are deployed in the hosting network the Nimsoft robots (agents) are automatically validated (for security reasons). At this point no probes are installed.

Through the CMDB interface, the system administrators are able to turn on the appropriate monitoring simply by ticking boxes and setting values in the CMDB records. Once those values are defined, there is an automated Nimsoft process that causes the right probes to be deployed to the target servers. Those probes are automatically configured with the customer detail for multi-tenancy purposes i.e. they will show up in the right Dynamic View in the Service Delivery Portal and be accessible only by the right owners.

Nimsoft alarms from the monitored servers are automatically filtered with information from the CMDB (e.g. Support team, location etc.) in order that the right people are notified with the right alarms.

Status from the monitored servers is transferred back to the CMDB so that while browsing the service model in the CMDB the current state (monitored, not monitored, in alarm state etc.) of the servers is displayed.

And finally, Service Management reports are automatically generated from the Nimsoft performance database.

This situation is happening more and more with the shift to On-Demand models. Customers want to be able to have Nimsoft as “part of the infrastructure” not as a separate product. They do not want to administer monitoring separately – in this case everything is driven by the CMDB. Very nice….I have many other stories like this and will blog them when I get them.

New products available….

Thursday, December 17th, 2009

What is amazing about Nimsoft, is the sheer pace and capability of our development team. We have gone from initial idea to full delivery and first customer purchases on a brand new product “Unified Reporter” in about 6-7 months. It’s full Generally Available.

It’s even on our web site already here

We live in interesting times….

Thursday, December 17th, 2009

Anyone remember a few years ago….everyone thought performance and availability monitoring was boring. “The big-4 have it wrapped up” was a common quote, “isn’t that a commodity?” was another and Gartner published a report stating that there was no innovation in the space any more because the big guys had bought all the smaller, innovative companies.

But…what a difference a few years makes. Service delivery, measuring and reporting on Service Level Agreements, the ability to measure the performance of your internal and external providers, has become top of mind.

I spoke to a leading analyst last week who told me, “3 years ago I covered both this space and security. I spent 90% of my time on security because nothing was happening with monitoring. But recently, I had to hand security to a colleague because there is too much to cover in monitoring right now”.

And, it will increase. The era of “on-demand” computing only works if the computing works. IT as a utility can only become mainstream if it is always on and performing well. Cloud changes everything.

I’ve mentioned this before but, there will be a new era of winners in the management space. We’re already seeing tomorrow’s leaders emerge……SolarWinds for the lower-end, smaller environments, Service-Now for ITIL/Service Desk, Nimsoft for Service Delivery and of course others. How about Splunk?

I guarantee that in the next 12 months there will be big moves made. I don’t know what they are but they will happen. Maybe one of the larger companies will OEM a solution from one of the newer wave of companies? Maybe someone will spend a fortune to acquire SolarWinds and that massive customer base? What will Cisco and VMWare do?

All I know for certain is that I love this space and I’m glad that Nimsoft has played its part by putting the innovation back into performance and availability monitoring.

Can’t wait for 2010 but….we’ve got a year to close before then and multiple new deals to win!

Some nice press coverage

Tuesday, December 15th, 2009

Nice piece written by one of the contributors on the CIO Magazine web site yesterday.

An extract….

So the companies to watch in 2010 that can enable these hybrid cloud/legacy applications include:

• Cisco, EMC and VMware which, through a joint venture called Acadia, have partnered to accelerate internal cloud development with unified management of the data center.

• Nimsoft, which has one of the most advanced platforms for monitoring and measuring end-to-end applications in a hybrid internal/public cloud environment. By tracking end-to-end application performance in addition to physical infrastructure Nimsoft enables application monitoring independent of the underlying infrastructure.

Full article can be read here at the CIO Magazine

Back to the US

Sunday, December 13th, 2009

On my way to Heathrow.

Spent last night drinking mulled wine in winter wonderland at Hyde Park.

It’s amazing how jolly everyone seems to be around Christmas time in London…maybe it’s the mulled wine and cider.

Long flight ahead which means work, sleep, book, movie.

Need to hit the treadmill hard as soon as I get back. London is not good for diets.

Another acquisition – Microsoft acquires Opalis

Saturday, December 12th, 2009

This one has been around for some time. I remember blogging about this about a month ago.

In my opinion, there is much more of this type of activity going to happen in the next 12 months.

The large vendors know that they need to address future architectures and business models and they know that their current products and large, perpetual license and services fees are in decline.

I cannot wait to see what 2010 brings…who will cross that chasm?

This is where the leaders of the big guys truly earn their money. How to become the future while continuing to keep their shareholders happy today. It’s a tough challenge.

I’m happy that:

1. Nimsoft is perfectly positioned both technically and business model wise, for the future

2. Nimsoft is and always has been leading the innovation not being dragged into it. Our employees are top notch

3. I have private investors that really understand the opportunity. You don’t normally hear this from a private company CEO but our major investors (JMI, Goldman Sachs, Northzone and others) are the best!!

I consider myself to be a very fortunate person to be surrounded by such excellence.