Would love to see your comments, I have a few of my own
Archive for July, 2010
New announcements coming particularly for service providers
Our July promotions for customers and employees come to an end
I get to red-eye to ny on Sunday night to have some very interesting discussions at hq
And, I am now a full Droid X user.
We are hoping for quite a few new customers this week.
Wow – we just completed an engagement with a customer where we were monitoring over a million objects. Whoa….I think this may be a new record for Nimsoft – that’s pretty big huh…..One Million!!!!
Pleased to see that Apple “did the right thing” – they must have read my blog Funny how they try to drag other manufacturers into their controversy…..a little unfair I think.
I have a Droid X on trial right now….liking it so far although it keeps saying “DROID” in that robotic voice in the middle of the night and freaking my family out.
Only 1 thing holding me back….it doesn’t work Internationally. That’s a big issue for me but, is it enough to keep me away.
Meanwhile, looks like Apple has a press conference tomorrow on the iPhone4 – I’m sure they will “do the right thing”.
Met the CEO of large MSP at a conference earlier this week….had a great discussion about how software vendors don’t understand how to do business with MSPs.
He told me that a reasonably large enterprise vendor came to see him recently and proudly announced “we have an MSP program”. The details? Errr, we offer subscription pricing. Anything else? Nope.
Oh dear – still such a lack of education.
I’ve said it many times and heard it many more. The mark of a really good company is how they respond when their customers are having issues.
Nobody is perfect, every company in the world has customer issues….but the best companies respond rapidly, with the highest priority and focus on getting the customer satisfied.
Nimsoft lives by this. It happened recently, a large customer was about to go live with a huge roll-out and were struggling with a couple of areas. We dispatched our top folks, put them on site with the customer and had them sit there until the customer had successfully gone live, migrated off of their old solution and are highly satisfied (I will post the unsolicited thank you email from this customer later).
But really what this post is about is not Nimsoft…..it is about Apple. This is the time to stand up and show the world that you care about your customers. Give them a free bumper, offer a complete refund, compensate them in some way – give them some store credit. If you provide premium priced products then you have to provide premium support.
Think about it….let’s say 2 million iPhone4 sold….maybe it takes $30 to provide a free bumper or whatever to every customer, that would be $60m which is not even a drop in the ocean for Apple (their stock has lost 7% in the last couple of weeks).
Now, even if Steve paid personally, that would only represent approximately 1% of his net worth – much less than he’s lost from the stock decline maybe.
Do the right thing. Show that you’re human and care about your customers. Don’t let Microsoft execs describes this as “Apple’s Vista” as their COO did yesterday but do it fast otherwise it will be meaningless.
Remember a few weeks ago when I published on the blog a long article about pricing from The451 group?
This is a topic that I’ve been looking at for some time and holds a ton of interest for me. Many, many times, when I speak to executives of other IT vendors, they are trying to understand the impact of cloud pricing models on their business.
Think of it like this…..
I am vendor, I am accustomed to large up-front perpetual license fees and cash payments. My customers are implementing private clouds or using public clouds for an increasing part of their business. My customers wants pricing that “flexes” according to usage…. but that’s not my business model.
How do I report financials against “flexible” pricing mechanisms, how do I pay my sales reps, how can I put in place a prudent business plan when I’m not sure what revenue I’m going to make next month/quarter, how do I rebuild my business processes to be able to charge customers “as they use”?
It’s a challenge and not an easy one.
But then think about the customer. They wish to use some management software to manage “a project” which involves them firing up/down up to 1,000 cloud instances for 2 weeks. They go to their regular vendor and ask about this….the vendor tries to sell them 1,000 perpetual licenses….no thanks.
But then a new, innovative vendor comes along and offers their product on a “pay as you use” basis. Yes….you are paying $1 per hour for that cloud instance…..well you are going to pay us an additional 10 cents per hour for the use of our management tools. Makes the choice very easy right?
I have a personal belief for the world of software which is shared by many. Pricing models/licensing capabilities and the ability to “switch on/switch off” at a moment’s notice may well become the killer features of tomorrow. Less about all the thousands of features of the product. If I cannot buy it correctly and switch it on easily….it’s not even worth a look.
So not much blog updating.
But, kids have learned how to surf and we caught a 35 pound Mahi Mahi fishing.
Back on Monday
I must say that the Nimsoft sales organization is one of the most professional, aggressive (in the good way), and effective teams that I’ve ever partnered with in the channel. Literally. There are many pretenders in the world of sales, there are many with excuses. Nimsoft is a true blooded professional selling organization to the core. Props to xxx, yyy, their teams, and the resources who surround them at Nimsoft.
Well, there are of course plenty of compliments that Nimsoft has received over the years. Other companies copying us….other companies tell the analysts that they are the “new Nimsoft”, customers telling us on multiple occasions that “we’re their best vendor/partner”…..there have been many.
But, we just received one that is very, very cool.
A individual that used to work for Nimsoft, as a senior member of the technical team – had recently joined an end user IT organization. That end user needed to procure a monitoring solution…so they did….and they procured Nimsoft.
When you’ve worked inside a software vendor, and you see first hand how they support their customers, and you see first hand how they develop their product and then you become a customer….it says a lot about the vendor.
What was that old line “I liked it so much that I bought the company” – well the product at least!
Thank you for your confidence (you know who you are) and see you in Europe next season.