Archive for September, 2010

An amazing day to end an amazing quarter

Thursday, September 30th, 2010

Tons of new logos, so many of them service providers. More later – I’m exhausted and on a plane at 7am tomorrow.

Safe travels to the Nimsoft sales and technical teams tomorrow – first beer is on me!

New product

Wednesday, September 29th, 2010

NMS v5 is in active beta. So is UMP 2.0. So much new product capabilities.

If you are a customer let’s get you upgraded or, move to Nimsoft on Demand and it all happens automagically.

Huge day today. Another tomorrow.

Wednesday, September 29th, 2010

Losing count of the number of new customer wins – Nimsoft is on a roll !

Last day of the quarter tomorrow – then straight to our ww sales and tech meeting the next day.

Yep – we are working all over the weekend.

Those Giants are going to have to clinch without me. 2 up 4 to play. Lincecum, Cain, Sanchez for the playoffs……nice!

Comprehensive solution for Vblock monitoring

Tuesday, September 28th, 2010

We are launching this today. The first independant systems management vendor to announce support for Vblock.

Announcement webinar for this and multiple other new product announcements at 8am pacific time.

More later…..

Very cool

Saturday, September 25th, 2010

Sat opposite Pamela Anderson on flight back to US. She wanted my photo but I declined :)

Acquisition and Nimsoft update

Friday, September 24th, 2010

I said I was going to write about what is was like being acquired 6 months on, and I will.

But…end of quarter activities have taken over I’m afraid and I am, as usual, completely booked.

We have some amazing customer wins. In the last week alone, we’ve added 8 new Managed Service Provider customers and we’ve got a ton more to do next week.

We’re also launching a new product for Nimsoft next week (28th) which will again see Nimsoft pioneering some of the newest and hottest technology areas around the monitoring of private cloud environments. Big, big opportunity for Service Providers and Enterprises alike. If you’re not signed up already…the webinar is on the 28th.

The other products and updates that we are releasing this quarter are unbelievable. Our engineering team is like a well oiled machine – so many new areas that are coming out, some of them really major enhancements and new capabilities.

Got a long flight back from England to California tomorrow….sounds like a good time to write about the acquisition 6 months on but can you tell that I’m having fun and Nimsoft is flying!

More kudos for Nimsoft support

Saturday, September 18th, 2010

Unsolicited email just received from a customer…..nice job Nimsoft support. This is why we are different.

It is my understanding that you are the person I should contact regarding the stellar support I have gotten from some of your support individual’s as of late.  In the last few weeks I have open several support cases and have dealt with both xxxx and xxxxx. These individuals have blown away support I have received from other companies in the past. HP, IBM, and Microsoft come to mind. So much so that I sought you out to pass these praises on. In each case, these individuals quickly responded, where very knowledgeable, and took the time to educate me a little more on the product.

This level of support is very much appreciated.

The CA honeymoon is over….

Thursday, September 16th, 2010

Tomorrow is the 6 month anniversary of the CA acquisition of Nimsoft closing. Does that mean that the honeymoon period is over? Well in length maybe, but I’ve got to tell you, life at Nimsoft hasn’t changed much. We do have many more engineers than we had before. We do have many more sales reps than we had before. We do have new sales teams in Latin America and Asia Pac that we never had before. And we do have a fancy schmancy VOIP phone system that we didn’t have before. But outside of that….business as usual, just the gas pedal is being pressed a little harder and innovation is flowing faster than ever.

Anyhow, I will blog tomorrow on how the first 6 months has been. It’s not all roses, some internal things to deal with (disruptive? Nimsoft?) but, I can tell you that from a customer perspective is has only got better.

At the time, many customers, prospective customers and competitors that were posing as customers made lots of negative comments about the acquisition. Remember this blog post….52 comments – clearly the most interesting thing that I’d ever done :)

Well, I’d like to invite real customers to post their comments. What has changed for you? Have you detected anything getting worse or better? Let us know how we’re doing….we feel really good about things (we’re not perfect and never will be, but we continue to try as hard as possibe).

For the Nimsoft sales reps, I know that you are busy closing the quarter right now, but please encourage your customers to read this blog post and give us their feedback. We’ll try to filter out the pointless comments from our competitors that are both jealous and afraid at the same time.

More tomorrow….

On the way back from the Tier1 Hosting Summit

Wednesday, September 15th, 2010

Excellent couple of days. Great one on one meetings; participated in an interesting panel discussion today with Cloudsoft, Novell and AlertLogic.

On the way back to the Bay Area….big launch coming up September 28th.

CA partnership with N-Able for remote backup solutions

Wednesday, September 15th, 2010

Someone asked me about this today, asking why CA would partner with N-able when they may be considered a competitor of Nimsoft.

Two answers:

#1 As I have always maintained, N-Able and Nimsoft are not competitors. We see our products as appealing to a different type of MSP – Nimsoft appealing to the larger and more mature MSPs.

#2 Even if we were competitors, it’s OK (in fact, it’s more than OK) to partner for providing the best solution to customers. You will see plenty of this in the future, in fact I’m a huge advocate of it. Nimsoft actively partners with many companies that are competitors to other parts of CA.

Congrats to both CA and N-Able on this partnership….looks like it makes perfect sense to me,