Yes….that sound is us being sucked back in to salesforce. As we look around at the newer tools, there are many things that we like about them, but they are not yet mature enough to give us the full functionality that we need.
Should we consider SugarCRM? Not sure about that….Sugar has always seemed to me a similar design point to salesforce…..
At the end of the day, it’s hard not to like the additional functionality that salesforce gives (plus, I did find a couple of social features, even if it wants us to pay extra for the LinkedIn interface)