Didn’t you think that those chat windows on web sites were meant to be a near instantaneous response?

Guess what I am doing right now….waiting in a queue for a big corporation to respond….sounds eerily like that voice message you get.

My actual message this morning from AT&T (trying to unlock my iPhone)…..

All representatives are currently assisting other customers. At this time, our average wait is 25 minutes and you are # 128 Thank you for your patience. A representative will be with you shortly.

And then, approx 18 minutes later….

All representatives are currently assisting other customers. At this time, our average wait is 21 minutes and you are # 82 Thank you for your patience. A representative will be with you shortly

Good to see their maths hasn’t improved at all

This entry was posted on Monday, April 9th, 2012 at 6:49 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.