Not so Instant Chat

Didn’t you think that those chat windows on web sites were meant to be a near instantaneous response?

Guess what I am doing right now….waiting in a queue for a big corporation to respond….sounds eerily like that voice message you get.

My actual message this morning from AT&T (trying to unlock my iPhone)…..

Chat InformationAll representatives are currently assisting other customers. At this time, our average wait is 25 minutes and you are # 128 Thank you for your patience. A representative will be with you shortly.

And then, approx 18 minutes later….

Chat InformationAll representatives are currently assisting other customers. At this time, our average wait is 21 minutes and you are # 82 Thank you for your patience. A representative will be with you shortly

Good to see their maths hasn’t improved at all

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