Another Cloud outage

Watch the Boundary blog today, we’ll be writing up another Cloud outage that was spotted by a Boundary customer many hours before the Cloud provider sent notification.

My point here is NOT to bash the Cloud providers. Without being sure but I would think they have better availability and performance of almost any data center worldwide – Cloud is the future and the providers are providing incredible benefits.

But instead it is to educate folks that you cannot absolve yourself of the responsibility for ensuring that your customers are getting great performance. That is not the responsibility of the Cloud provider; it is your responsibility. Customer satisfaction is always your responsibility and just because you are using Amazon, Microsoft, Google, Rackspace, Softlayer, EngineYard or anyone else – you still have the responsibility.

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